Refund policy

Refund policy (recommended update). Your current policy says beauty and skincare products can never be returned. Under UK consumer law, you can only refuse a return of sealed hygiene products once they have been opened, so the current wording is stricter than the law and may not match your Google Merchant Center return settings. This version fixes that. If you prefer to keep your current policy, leave this section out.

Returns

You have 14 days after receiving your order to tell us you want to return it, and a further 14 days to send it back. To start a return, email clarissakboutique@gmail.com or message us on WhatsApp on 07398 791025 with your order number. Once your return is accepted we will send you the return instructions. Please do not send items back before you have contacted us.

Items must be returned in the condition you received them, with their original packaging and proof of purchase.

Items we cannot take back

For hygiene reasons we cannot accept returns of skincare, hair care, body care and other personal care products once their seal has been broken or they have been used, unless they are faulty. We also cannot accept returns of gift vouchers or digital products, or of personalised or made-to-order items.

Faulty, damaged or wrong items

Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us straight away with your order number and a photo, and we will repair, replace or refund it. This does not affect your legal rights.

Treatments and memberships

Treatments are booked by appointment. Please give us as much notice as you can if you need to change or cancel an appointment. If you are not happy with a treatment, please tell us as soon as possible so we can put it right. Memberships and gift vouchers are subject to the conditions shown on the product page.

Refunds

When we receive and check your return we will tell you whether the refund is approved. If it is, we will refund you to your original payment method within 14 days. Your bank or card provider may need extra time to show the refund. If you have not received your refund after 15 business days, please contact us at clarissakboutique@gmail.com.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order once the return is accepted.